Some Frequently Asked Questions

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FAQs 2018-02-18T10:46:16+00:00

Frequently Asked Questions

Listed below are some of the most commonly asked questions categorised into our main service areas.

If you have a question that we cannot answer from the selections below, please feel free to get in touch – we’ll be happy to answer any questions you have.

ASK A QUESTION
What do I need to participate? 2017-12-09T17:16:03+00:00

You can participate in Frequency Response if you can turn up or down the amount of electricity an asset uses.

All you need is a HH meter, internet connection and the ability to vary consumption by a small amount at short notice.

What do I need to participate? 2017-12-09T17:16:11+00:00

You can participate in Demand Response if you can turn down (or up) the amount of electricity you draw from the grid, either by reducing or increasing load from assets or generation.

All you need is a HH meter, internet connection and the ability to change your consumption by a small amount.

What is the minimum amount of load that I can offer? 2017-12-09T17:09:03+00:00

Most programmes have a 100 kW threshold per site.

What benefit is there for me to participate? 2017-12-09T17:11:34+00:00

The most appreciated benefit is usually the payments you will receive. There are two forms of payment.

  • Availability payments which pay you to be available regardless of whether an event is called.
  • Utilisation payments pay you for change you make during an event, a little bit like performance payment.
What type of assets and processes can I place into the programme? 2017-12-09T17:16:40+00:00

You can place any or as many assets as you want within your process into the programme, if the combined level of load is greater than 100 kW.

We will help you to identify which assets will generate maximum value to you with minimum/no disruption to your production processes.

A few examples of assets:

  • AHU
  • chiller
  • pumps
  • motors
  • compressors
  • shredders
  • pulpers
  • hot water heaters
  • production processes
  • backup or onsite generation

…to name a few.

If I participate, when would I need to reduce my electricity demand? 2017-12-09T19:08:13+00:00

You can choose when you participate.

Some programmes ask you to be available 24/7, some ask you to be available in specific ‘windows’ such as 07.00 – 14.00 and 16.00 to 22.00.

With most programmes, you will define when you place yourself as available.

If I participate, when would I need to reduce my electricity demand? 2017-12-09T19:09:30+00:00

You can choose when you participate.

Most Frequency Response programmes are available 24/7.

With all programmes, you can define when you place yourself as available, but most customers tend to choose to participate 24/7 to maximise revenue.

What happens if an event is called and I cannot respond? 2017-12-09T19:12:01+00:00

You can bypass events occasionally if they are not suitable to you.

However, when we evaluate your site one of our aims is to find loads that will have a high likelihood of being able to respond.

What happens if an event is called and I cannot respond? 2017-12-09T19:54:56+00:00

You can bypass events occasionally if they are not suitable.

However, when we evaluate your site one of our aims is to find loads that can respond 100% of the time.

How do I know that I need to respond? 2017-12-09T19:54:47+00:00

You will receive an email, text or phone call to notify you that an event will take place.

This notice will be sent out to you within the agreed notice period.

Most Demand Response events have minutes or hours of notice.

How do I know that I need to respond? 2017-12-09T19:54:42+00:00

Your site will be fitted with a frequency relay which will monitor grid frequency at site.

When the agreed frequency tolerance is registered, your asset will be asked to respond.

Due to the speed of response needed for a frequency event (30 seconds or less) you will not receive an email, text or phone call to notify you of an event as you do for Demand Response.

What happens if I am no longer able to participate? 2017-12-09T19:54:37+00:00

If my situation changes and I am no longer able to participate, am I able to opt-out of the programme completely and will there be any penalties for me to pay?

If you opt out of a programme you will forego any availability payments up to the point where you last actively participated.

There are usually no penalties for non-performance, especially when you access the market via an Aggregator.

What happens if I am no longer able to participate? 2017-12-09T19:54:32+00:00

If my situation changes and I am no longer able to participate, am I able to opt-out of the programme completely and will there be any penalties for me to pay?

If you opt out you will forego any availability payments up to the point where you last actively participated.

There are usually no penalties for non-performance.

How and when will I get paid? 2017-12-09T19:54:26+00:00

You will be paid on a monthly or quarterly basis, directly into your bank account.

Programmes usually pay a combination or availability payments and utilisation payments.

How much will it cost to participate? 2017-12-09T19:54:21+00:00

Nothing, if you work with an Aggregator, but there may be an equipment cost to you if you don’t – most Demand Response programmes are provided within a ‘no out of pocket expense’ model.

All equipment is usually funded by your supplying partner.

How much will it cost to participate? 2017-12-09T19:54:16+00:00

Nothing when working with an Aggregator – most Frequency Response programmes are provided within a ‘no out of pocket expense’ model.

All equipment is usually funded by your supplying partner.

If you have enough load to work directly with the grid operator, you may have a small enablement cost which will include the cost of the control panel and monitoring equipment

How often will I need to respond? 2017-12-09T19:54:10+00:00

This will depend on the programme.

Some programmes require only a couple of responses a year, some on a daily basis.

There are a wide range of Demand Response programmes and we will help identify which programme and its requirements is best for your business.

How often will I need to respond? 2017-12-09T19:54:04+00:00

This depends on the programme.

Some programmes require only a dozen responses a year, some require a dozen responses a day.

We will help you identify which programme and its requirements is best for your business

How will Energy Intelligence help my business? 2017-12-09T19:53:59+00:00

Energy intelligence is a software based platform that helps to collect, analyse and display energy data in different formats to help businesses visualise and react to their actual energy consumption, in real-time.

It provides one central source of information and simple helpful insights to help manage energy and save cost.

How does Energy Intelligence work? 2017-12-09T19:53:54+00:00

Energy intelligence software takes consumption data from various sources such as utility bills, metering and PLCs or BMSs and intelligently evaluates this data to provide businesses with information in the form of reports, analytics and notifications which can be used to provide insight, reporting and actionable energy reduction measures.

How much will Energy Intelligence cost? 2017-12-09T19:53:48+00:00

Less than you think.

Although the cost of Energy Intelligence changes dependent upon the level of visibility a business requires, most Energy Intelligence is provided on a monthly fee per site.

This fee can range from £60 to £900 per site although most options are at the lower end of the pricing spectrum.

Some businesses use revenue from Demand Response and Frequency Response to fund Energy Intelligence.

What is Combined Heat & Power (CHP)? 2017-12-09T19:53:42+00:00

Combined heat and power is the generation of electric power combined with the use of thermal energy from a single fuel source.

How does Combined Heat & Power (CHP) work? 2017-12-09T19:53:37+00:00

CHP recovers the heat otherwise wasted from the generation of electricity and uses this heat to supply the heat need of a production process.

Why is CHP more efficient than conventional electricity generation? 2017-12-09T19:53:32+00:00

Firstly, it gains efficiency as it is located near to the consuming site so does not lose energy from transportation over the transmission and distribution system.

Secondly it uses the heat normally lost in power generation (you’ve seen the cooling towers at power stations!) so does not waste as much energy as traditional generation.

What kind of businesses use Combined Heat & Power (CHP)? 2017-12-09T19:53:21+00:00

Over eighty percent of installed CHP is found in industrial businesses, providing electricity and steam to energy intensive industries such as chemicals, paper, refining, food processing, and metals manufacturing.

The remaining allocation of CHP can be found in hospitals, schools, university campuses, hotels, nursing homes and offices.

What are the benefits to my business with installing CHP? 2017-12-09T19:53:15+00:00

Reduced cost, reduced CO2 emissions, and increase grid resilience.

What is the best battery for businesses to install? 2017-12-09T19:53:09+00:00

This is not a simple answer as it depends on the requirements of the battery, technical considerations and economic needs.

We help businesses navigate this complex question to select the best battery for their electrical profile at the lowest cost.

Lithium Ion (Li-ion) batteries dominate present-day energy storage projects, although this was not the case 5 years ago.

Although Li-ion is now considered the go-to battery, it isn’t the only player in the battery market and it is worth considering the duration of response needed from the battery before focusing solely on Li-ion.

For longer duration requirements Redox, ZnBr, and Zn air batteries that can achieve a four-hour response.

How do I size the battery for my project? 2017-12-09T19:53:03+00:00

The size of the battery is dependent upon the application it is intended to serve – it’s duty cycle.

Peak power, efficiency and response time will all have an impact on sizing a battery.

Again a complex question which we help businesses to navigate.

How long do commercial batteries last for? 2017-12-09T19:58:02+00:00

This is one of the most frequently asked questions.

Several elements affect battery life; current or c-rate, state of charge and temperature all have an impact on battery life, so again this is not a simple question to answer.

The most vital component of battery life is to review the manufacturer’s warranty. Most warranties last 10 years.

Ready to evaluate your business energy plan?

Contact our team today or call us on…

0207 205 2003

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